Last updated: April 21, 2025
He CASASAPO portal considers the privacy and protection of our customers' and users' data to be of the utmost importance, and we take strong measures to protect the security and integrity of all information.
To ensure that you feel confident in providing us with personal information whenever you communicate with us and use our services, we describe below our practices regarding the collection and use of personal data. This policy sets out the basis on which we collect, use and process personal data.
1) Data controller
2) What kind of information is collected?
Personal ID information may be requested when there is a request for a service, communication subscription, access to areas with mandatory registration, or other activities on the portal.
We may collect and process the following information about you:
- Information such as name, telephone or mobile phone, address, interests, marketing preferences, credit information (if necessary), and any other personal information relevant to the services we provide. This information can be provided when registering interest, subscribing to our services or newsletters, or requesting information;
- Correspondence or other types of contact that you can establish with us;
- Details of your visits to the portal, including traffic data, web logs, or other communication data, and the resources you use, are also other data about you that can be collected.
There is no obligation to provide personal information, which is a user's decision. However, if you do not want to provide the requested personal information, you may not be able to complete the service subscription or access certain areas or services of the portal.
When visiting the portal, information such as IP address, domain name, among others, is collected. This information, together with the data provided, allows us to better personalize the user's visit.
The information you provide to us can also be used to process transactions, but it can also be used for processing internal data, such as compiling statistical information about your interests and the use of CASASAPO.
3) Integration of your Google account into the CASASAPO portal
3.1) What happens when you integrate your Google account with the CASASAPO portal?
3.2) What data do we receive when integrating with your Google account?
3.3) Who has access to your data when integrating your Google account?
4) Integration of your Facebook account into the CASASAPO portal
4.1) What happens when you integrate your Facebook account with the CASASAPO portal?
4.2) What data do we receive when integrating with your Facebook account?
4.3) Who has access to your data when integrating your Facebook account?
5) How the information collected is used?
The CASASAPO portal will collect, register, store and use your personal data in the following ways:
- Providing information about new products or services, product updates, sending commercial newsletters, SMS, informative emails and surveys about future products or improvements;
- To fulfil our obligations arising from any services you have subscribed to;
- To notify you about changes to our products and services;
- Providing special offers that may be in the user’s interest;
- Barometer of products and services creation and improvements that meet the needs of the user;
- Relevant content creation for the user;
- To quickly find services or product information that is important to you.
In cases other than those mentioned above, we will only use your email and phone number to send you direct marketing communications (by email, notifications, WhatsApp, SMS or phone calls) if you have given your consent to do so by ticking the relevant box when you registered for our Services.
The user, at any time, can access their account through the profile page, to rectify their personal data or delete their account. See the tutorial here. The deletion of the account includes the elimination of all data associated with the account.
You can also exercise your rights and contact us through our Contact Form or via email geral@casasapo.pt.
6) How is personal information protected?
In order to guarantee the security of your personal information, we have established a series of security measures and different levels of protection. Your personal information is stored on secure networks, which are only accessed by a limited number of people who have special access rights and are committed to respecting and maintaining the confidential nature of such information.
Notwithstanding these measures, when you provide personal information on the Internet there is always a risk that it may be intercepted and used by third parties beyond our control. Although we make every effort to protect your personal information and your privacy, we cannot guarantee the security of information you make available over the Internet.
7) Who has access to your personal information and to what extent?
In addition to the CASASAPO group companies, and for the purposes described above, we do not sell, exchange or transfer your personal information to third parties in any way. You may at any time choose not to allow the sharing of your personal information with third parties. Such request can be made through our website in the contact section or simply by emailing us at comunicacao@janeladigital.com.
8) Who manages personal information?
9) Links
10) How long will CASASAPO keep my personal data?
12) Delete Account
For the user to delete account, at any time, you can access through the settings page. See the tutorial here. On the settings page, you can also correct your personal data. The deletion of the account includes the elimination of all data associated with the account.
You can also exercise other rights indicated in this document through comunicacao@casasapo.pt.
12) What cookie information is saved?
Using our portal will result in cookies being placed on your computer, in the categories defined below:
- Mandatory – Cookies are used to store and maintain visitor information, allowing you to determine your preferences, assist in filling out forms, allow access to private areas of the portal and where authentication is required, as well as collect performance data, origin, and time of access to the website.
- Session – Temporary cookies that remain in the browser's cookie file until the user leaves the portal. The information gathered is used to analyse web traffic patterns, identify problems and offer a better browsing experience.
- Programmatic advertising – Programmatic advertising cookies allow ads to be targeted according to each user's interests, offering advertising campaigns tailored to users' preferences. They also limit how often an ad is shown, helping measure ad effectiveness and portal success.
These cookies are used for the following purposes:
- Enable browsing of websites and use of applications, as well as access to secure areas of the portal. Without these cookies, the required services cannot be provided;
- Save user preferences regarding website usage, so it doesn't need to be reconfigured on each visit;
- Ensure the security of your account;
- Improve web page performance;
- Ensure the service subscription process.